Post by sumiseo558899 on Nov 7, 2024 4:08:58 GMT -5
At first glance it may seem that the book is not "deep" enough, as it is written in a very laconic language. But this is not true at all.
Desperate Account Managers describes the working mechanisms of behavior and adequate thinking of client managers and customers, thanks to which it is possible to create and develop fruitful cooperation.
From the first sentences you are convinced that Boris Shpirt is a practitioner with extensive experience and knows how to develop and maintain healthy partnerships content writing service
with clients. Based on real cases, he clearly explains why it is not profitable for customers to cooperate with contractors from the position of "foreman-workers" and why it is important for managers to be able to say "no", which is sometimes very difficult, but necessary in negotiations.
I agree with the author that partnership is not an excruciatingly painful process. It is a relationship where both the client and the manager respect each other, compromise, but without losing their own interests and time. As a result, both parties get a result that everyone is happy with.
I would like to highlight three important points that I especially remember:
It is very accurately noted that working with clients is not suitable for everyone, but only for those people who really like to help, solve non-standard problems, and have such a quality as empathy.
It is important to always remember that “urgent” tasks that require extra time have their own limit – otherwise the value of the manager’s work is lost in the eyes of the client.
The author offers his own typology of account managers, in which everyone will recognize themselves.
to everyone who works with clients, regardless of the service sector;
those who wish to develop in the art of communication, applying their expertise and knowledge;
business owners, marketers and other employees who communicate with contractors.
The book is easy to read, fast, and the visual pictures created by the author's hand reinforce the basic principles and situations in the mind. I definitely recommend everyone involved in customer service to read it.
Previous
Desperate Account Managers describes the working mechanisms of behavior and adequate thinking of client managers and customers, thanks to which it is possible to create and develop fruitful cooperation.
From the first sentences you are convinced that Boris Shpirt is a practitioner with extensive experience and knows how to develop and maintain healthy partnerships content writing service
with clients. Based on real cases, he clearly explains why it is not profitable for customers to cooperate with contractors from the position of "foreman-workers" and why it is important for managers to be able to say "no", which is sometimes very difficult, but necessary in negotiations.
I agree with the author that partnership is not an excruciatingly painful process. It is a relationship where both the client and the manager respect each other, compromise, but without losing their own interests and time. As a result, both parties get a result that everyone is happy with.
I would like to highlight three important points that I especially remember:
It is very accurately noted that working with clients is not suitable for everyone, but only for those people who really like to help, solve non-standard problems, and have such a quality as empathy.
It is important to always remember that “urgent” tasks that require extra time have their own limit – otherwise the value of the manager’s work is lost in the eyes of the client.
The author offers his own typology of account managers, in which everyone will recognize themselves.
to everyone who works with clients, regardless of the service sector;
those who wish to develop in the art of communication, applying their expertise and knowledge;
business owners, marketers and other employees who communicate with contractors.
The book is easy to read, fast, and the visual pictures created by the author's hand reinforce the basic principles and situations in the mind. I definitely recommend everyone involved in customer service to read it.
Previous